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PAYMENT
The currency used for international shipping is US dollar ($).
Payment options
You can choose to pay using the payment method offered by Klarna detailed below or checkout with Paypal.
PayPal
We will take payment from your credit debit card via your Paypal account when your order is shipped. For further information about PayPal or to create a PayPal account please visit PayPal.com. Paypal is supported in the majority of our markets.
Klarna
PAY NOW – You can pay using VISA or Mastercard in any of our shipping locations. Payment will be taken from your bank account as soon as your order is shipped.
Secure payment
In cooperation with Klarna we offer direct payment. More information regarding Klarna payment & refund options could be found at Klarna.
DELIVERY
All standard delivery times can be found on this page. During high season and sale delivery times may be extended. The available shipping methods, cost, and current delivery time of your order will be shown at the checkout.
Standard home delivery
• Shipping cost: 19 USD.
• Free shipping for orders over 200 USD.
• Delivery time: 4-6 working days after receiving your order confirmation (excluding customs processing times).
• Certain remote places can take 5-11 days.
• Your order is shipped from Tilburg, Netherlands.
Please note: During high season and Sale, delivery might take a little longer.
Where does Monki deliver?
Argentina, Australia, Bangladesh, Barbados, Brunei Darussalam, Canada, Chile, Costa Rica, Ecuador, El Salvador, Guam, Guatemala, Guernsey, Honduras, Hong Kong SAR, Iceland, Indonesia, Israel, Jamaica, Japan, Jersey, Kenya, Liechtenstein, Malaysia, Mexico, Morocco, New Zealand, Nigeria, Peru, Philippines, Puerto Rico, Serbia, Singapore, South Africa, Taiwan, Thailand, Türkiye, Uruguay and Vietnam.
How can I track my parcel?
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.
You will also be able to track your order under ‘Orders’ when you log in at My Account.
Undeliverable parcels
If unable to deliver a package according to your chosen delivery option it will automatically be returned to Monki.
Import taxes, local taxes and customs duties
Please note that the prices on monki.com do not include all local sales tax or VAT. If local taxes are to be borne by you, it will be presented in the checkout. If the value of your order exceeds the toll-free limit in your market, extra fees might be applied for import taxes and custom duties upon delivery. Monki does not compensate these charges.
You can check with your local Customs Office for more information.
How to pay these fees
Once the parcel has entered the market destination, it will be held by Customs for clearance. During this time, import duties and tax fees (should they apply) will be calculated by the present authority. Our transport partner will contact you once the order has reached the local Customs and inform you what you need to pay before the order can go through customs.
New Zealand GST
New Zealand GST will apply at the rate of 15% to Low Value Goods (under $1000 NZD) sold on Monki by non-New Zealand resident suppliers and delivered to a New Zealand address. When you provide a New Zealand delivery address at checkout, the estimated tax applies to your items and is calculated into your order total. The prices displayed on Monki are inclusive of the applicable New Zealand 15% GST. New Zealand 15% GST is also applicable on any delivery associated with orders of LVG.
GST will apply to each LVG in an order, regardless of the total value of all items in an order. You'll be able to see your final price inclusive of any applicable estimated New Zealand GST before you confirm your order.
If you require an invoice with tax details, please contact Customer Service and providing the following data:
- Your personal TIN number
- The order number for which the invoice is requested
Bank fees
Please note that your bank might add additional fees for cross border payments. Monki does not compensate these charges.
You can check with your bank for more information.
Need help?
Our awesome customer service team is here for you!