In the tabs above, you can find our FAQ, payment & delivery info, and return & refund policies, together with other helpful details. Or select your location below for Customer Service contact info.
Love,
Monki ❤
CUSTOMER SERVICE – OPENING HOURS
Weekdays 9 am - 4 am CET
Weekends 10 am - 4 am CET
CET = Central European Time
WEB CALL:
You can call us for free through your internet connection.
Click the button below to open the web application in a new window.
You can close the window at any time and return to the Monki website.
CHAT: Contact us on Messenger
If you want to write to us, the easiest way to get the support you need is via
Messenger. English speaking customer service.
PHONE: +46844686900
Landline call charges apply to Sweden. Rates vary between providers.
If you need to contact us outside of our opening hours, you can email us.
Please add your order number or market in your email.
Personal data
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.
DELIVERY
For questions about your delivery, please contact us.
For questions regarding import duties and tax fees please contact your local UPS.