Our customer service teams are currently experiencing a delay in response. We thank you for your patience. We are doing everything we can to get back to you as soon as possible.
In the tabs above, you can find our FAQ, payment & delivery info, and return & refund policies, together with other helpful details. Or select your location below for Customer Service contact info.
Love,
Monki ❤
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in German.
The quickest way to reach us is by calling us on 0800-700078.
You can also chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.
We are open:
Telephone
Monday – Friday 08:00 – 18:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 – 13:00 CET
Holidays: 09:00 – 17:00 CET
Chat
Monday – Friday 08:00 – 18:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 – 13:00 CET
If you need to contact us outside of our opening hours, you can email us.
If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on +44 (0) 343 487 8781.
We are open:
Monday - Friday: 9:00 - 21:00 CET
Saturday: 10:00 - 19:00 CET
Sunday: 10:00 - 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on 0249 175 30.
We are open:
Monday - Friday: 9:00 - 21:00 CET
Saturday: 10:00 - 19:00 CET
Sunday: 10:00 - 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on 0130 008 59.
We are open:
Monday - Friday: 9:00 - 21:00 CET
Saturday: 10:00 - 19:00 CET
Sunday: 10:00 - 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on 0220 309 82.
We are open:
Monday - Friday: 9:00 - 21:00 CET
Saturday: 10:00 - 19:00 CET
Sunday: 10:00 - 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on +44 (0) 343 487 8781.
We are open:
Monday - Friday: 9:00 - 21:00 CET
Saturday: 10:00 - 19:00 CET
Sunday: 10:00 - 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on 78775355.
You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.
We are open:
Monday - Friday: 9:00 - 21:00 CET
Saturday: 10:00 - 19:00 CET
Sunday: 10:00 - 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on +37 (0) 660 50 39.
We are open:
Monday - Friday: 9:00 - 21:00 CET
Saturday: 10:00 - 19:00 CET
Sunday: 10:00 - 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on + 358 (0) 9 3158 1614.
You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.
We are open:
Monday - Friday: 9:00 - 21:00 CET
Saturday: 10:00 - 19:00 CET
Sunday: 10:00 - 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on +33 805988090.
You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.
We are open:
Monday - Friday: 9:00 - 18:00 CET
Saturday: 10:00 - 17:00 CET
Sunday: Closed
Holiday opening times: 9:00 - 17:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on 211 198 48 00.
We are open:
Monday - Friday: 9:00 - 21:00 CET
Saturday: 10:00 - 19:00 CET
Sunday: 10:00 - 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on +44 (0) 343 487 8781.
We are open:
Monday - Friday: 9:00 - 21:00 CET
Saturday: 10:00 - 19:00 CET
Sunday: 10:00 - 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on +44 (0) 343 487 8781.
You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.
We are open:
Monday - Friday: 9:00 - 21:00 CET
Saturday: 10:00 - 19:00 CET
Sunday: 10:00 - 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on +44 (0) 343 487 8781.
You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.
We are open:
Monday - Friday: 9:00 - 21:00 CET
Saturday: 10:00 - 19:00 CET
Sunday: 10:00 - 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on 0686 882 59.
We are open:
Monday - Friday: 9:00 - 21:00 CET
Saturday: 10:00 - 19:00 CET
Sunday: 10:00 - 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on +521 402 17.
You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.
We are open:
Monday - Friday: 9:00 - 21:00 CET
Saturday: 10:00 - 19:00 CET
Sunday: 10:00 - 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on 0278 674 21.
We are open:
Monday - Friday: 9:00 - 21:00 CET
Saturday: 10:00 - 19:00 CET
Sunday: 10:00 - 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in Dutch.
The quickest way to reach us is by calling us on 0900-2021862.
You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.
We are open:
Monday - Friday: 8:00 - 18:00 CET
Saturday: 9:00 - 17:00 CET
Sunday: Closed
Holidays: 9:00 - 17:00 CET
If you need to contact us outside of our opening hours, you can
email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on 239 66922.
You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.
We are open:
Monday - Friday: 9:00 - 21:00 CET
Saturday: 10:00 - 19:00 CET
Sunday: 10:00 - 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in Polish.
The quickest way to reach us is by calling us on +48800005466
You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.
We are open:
Monday - Friday: 08:00 – 19:00 CET
Saturday: 09:00 – 17:00 CET
Sunday - chat only: 09:00 – 17:00 CET
Changed opening hours on:
24/12 - chat only: 09:00 - 14:00 CET
25/12: closed
31/12 - chat only: 09:00 - 17:00 CET
01/01: closed
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on +44 (0) 343 487 8781.
You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.
We are open:
Monday - Friday: 9:00 - 21:00 CET
Saturday: 10:00 - 19:00 CET
Sunday: 10:00 - 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on 0316 301 812.
We are open:
Monday - Friday: 9:00 - 21:00 CET
Saturday: 10:00 - 19:00 CET
Sunday: 10:00 - 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on +44 (0) 343 487 8781.
We are open:
Monday - Friday: 9:00 - 21:00 CET
Saturday: 10:00 - 19:00 CET
Sunday: 10:00 - 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on +44 (0) 343 487 8781.
We are open:
Monday - Friday: 9:00 - 21:00 CET
Saturday: 10:00 - 19:00 CET
Sunday: 10:00 - 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on +44 (0) 343 487 8781.
You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.
We are open:
Monday - Friday: 9:00 - 21:00 CET
Saturday: 10:00 - 19:00 CET
Sunday: 10:00 - 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in Swedish.
The quickest way to reach us is by calling us on +46313089111.
You can also write to us at Kundservice.se@monki.com.
We are open:
Monday - Friday: 08:00 - 19:00 CET
Saturday: 09:00 - 15:00 CET
Sunday and public holidays: closed
If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on +442076603039.
You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.
We are open:
Weekdays 8:00 - 20:00 GMT
Saturday 9:00 - 18:00 GMT
Sunday 9:00 - 17:00 GMT
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
CUSTOMER SERVICE – OPENING HOURS
Weekdays 9 am - 4 am CET
Weekends 10 am - 4 am CET
CET = Central European Time
WEB CALL:
You can call us for free through your internet connection.
Click the button below to open the web application in a new window.
You can close the window at any time and return to the Monki website.
CHAT: Contact us on Messenger
If you want to write to us, the easiest way to get the support you need is via
Messenger. English speaking customer service.
PHONE: +46844686900
Landline call charges apply to Sweden. Rates vary between providers.
If you need to contact us outside of our opening hours, you can email us.
Please add your order number or market in your email.
Personal data
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.
DELIVERY
For questions about your delivery, please contact us.
For questions regarding import duties and tax fees please contact your local UPS.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in German.
The quickest way to reach us is by calling us on 0800 6648194.
You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.
We are open:
Telephone
Monday – Friday 08:00 – 18:00 CET
Saturday: Closed
Sunday: Closed
Holidays: 09:00 – 17:00 CET
Chat
Monday – Friday 08:00 – 20:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: Closed
Holidays: 09:00 – 17:00 CET
Our customer service teams are currently experiencing a delay in response. We thank you for your patience. We are doing everything we can to get back to you as soon as possible.
If you need to contact us outside of our opening hours, you can email us.
If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
The quickest way to reach us is by calling our English and German speaking teams on +41 43 588 2220.
Monday - Friday: 08:00 - 18:00 CET
Saturday: 09:00 - 17:00 CET
Sunday: 09:00 - 13:00 CET
Holidays: 09:00 - 17:00 CET
We are open: (English speaking team)
Monday- Friday: 08:00 - 21:00 CET
Saturday 09:00 - 17:00 CET
Sunday 09:00 - 17:00 CET
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in German.
The quickest way to reach us is by calling us on 0800-700078.
You can also chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.
You can also write to us at kundenservice.at@monki.com.
We are open:
Monday - Friday: 8:00 - 18:00 CET
Saturday: 9:00 - 17:00 CET
Sunday: 09:00 – 13:00 CET
Holidays: 9:00 - 17:00 CET
Our customer service teams are currently experiencing a delay in response. We thank you for your patience. We are doing everything we can to get back to you as soon as possible.
If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in Swedish.
The quickest way to reach us is by calling us on +46313089111.
You can also write to us at Kundservice.se@monki.com.
We are open:
Monday - Friday: 9:00 - 22:00 CET
Saturday: 10:00 - 19:00 CET
Sunday: 10:00 - 18:00 CET
If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.