RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
You always have 30 days to decide whether you want to keep your order or return it. Return policy differs based on country of purchase, please check your country below for return fee information.
For more information on returns, read our return and refund policy.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label, just choose your location from the list below.
HOW TO RETURN
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
All returns via pick-up point/post have a cost of €3 that will be deducted from the total refunded amount. We’ll give you a refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return code for the garment you are returning. Include this in the package.
• Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
• To ensure the parcel safely reaches us, we recommend that you use our postage labels. Please remember that the responsibility for the return is yours until the parcel reaches us.
• Take the parcel to a convenient Bpost parcel shop of your choice.
• We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.
Budbee
If your order was delivered via Budbee, you can also book a pick-up of your return. You will receive an SMS from Budbee with instructions after you have received your goods. The courier will bring a return label.
Budbee box
Attach the self-adhesive address label to your shipment and book a return via the link in the SMS previously sent to you.
See more instructions here: https://budbee.com/en/returns/
Follow the instructions and then leave the package in your chosen Budbee box. If the package is too large, you will be able to book a pick-up of the return at your home.
If you are missing the self-adhesive return label, please contact our Customer service.
New return form:
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
HOW TO RETURN
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
All returns via pick-up point/post have a cost of €3 that will be deducted from the total refunded amount. We’ll give you a refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return code for the garment you are returning. Include this in the package.
• Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
• Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Econt parcel shop of your choice.
• If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
• We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.
If you want us to arrange for an Econt courier to pick up your return, arrange a collection online with Econt here. After entering your details you'll receive a confirmation to confirm the collection date and time slot.
If you are missing the self-adhesive return label, please contact our Customer service.
New return form:
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
HOW TO RETURN
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
All returns via pick-up point/post have a cost of €3 that will be deducted from the total refunded amount. We’ll give you a refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return code for the garment you are returning. Include this in the package.
• Re-using the original packaging, tape the parcel securely.
• To arrange a collection, contact our Customer Service. Be sure to have your collection address and phone number to hand. If ordered before 18:00 CET, collection is likely to be the next working day. You will receive a confirmation from the carrier confirming the pick-up date. Please note, you do not need a return label; the courier will bring one.
• If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
• We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.
New return form:
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
HOW TO RETURN
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
All returns via pick-up point/post have a cost of €3 that will be deducted from the total refunded amount. We’ll give you a refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return code for the garment you are returning. Include this in the package.
• Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
• Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Kronos parcel shop of your choice.
• If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
• We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.
If you want us to arrange for an Kronos courier to pick up your return, call Kronos on 00302310411544 or email at info@kronosexpress.com. Be sure to include your name, collection address, contact details and preferred date.
If you are missing the self-adhesive return label, please contact our Customer service.
New return form:
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
HOW TO RETURN
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
All returns via pick-up point/post have a cost of €3 that will be deducted from the total refunded amount. We’ll give you a refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return code for the garment you are returning. Include this in the package.
• Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
• To ensure the parcel safely reaches us, we recommend that you use our postage labels.
• Send the return through a convenient DPD parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
• We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.
If you are missing the self-adhesive return label, please contact our Customer service.
New return form:
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
HOW TO RETURN
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
All returns via pick-up point/post have a cost of 30 DKK that will be deducted from the total refunded amount. We’ll give you a refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
All Monki orders from H&M should be returned online.
How to return:
Log in to our returns portal with your order number (found on your order confirmation) and email address, and let us know what you want to return and why. You can return more than one order or parcel at once, as long as you include all relevant return notes in the parcel.
Note: You don't need to fill out the paper return form but please include it in your parcel. If you are returning a faulty item or incorrect item, please fill out and include the return form on the delivery note instead.
Once your return is registered in the portal, select one of the below options to make your return.
When we have processed the return you will receive a confirmation email. You can expect this within two weeks of sending your return back to us. Be sure to keep hold of your receipt in the meantime!
PostNord/Bring
Send the return through a convenient PostNord or Bring parcel shop of your choice.
Budbee
If your order was delivered via Budbee, you can also book a pick-up of your return. You will receive an SMS from Budbee with instructions after you have received your goods. The courier will bring a return label.
Budbee box
Attach the self-adhesive address label to your shipment and book a return via the link in the SMS previously sent to you. See more instructions here.
If the package is too large, you will be able to book a pick-up of the return at your home.
If you are missing the self-adhesive return label found, please contact our Customer service.
New return form:
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
HOW TO RETURN
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
All returns via pick-up point/post have a cost of €3 that will be deducted from the total refunded amount. We’ll give you a refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return code for the garment you are returning. Include this in the package.
• Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
• To ensure the parcel safely reaches us, we recommend that you use our postage labels.
• Send the return through a convenient DPD parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
• We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.
If you are missing the self-adhesive return label, please contact our Customer service.
New return form:
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
HOW TO RETURN
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
All returns via pick-up point/post have a cost of €3 that will be deducted from the total refunded amount. We’ll give you a refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
All Monki orders from H&M should be returned online.
How to return: (all delivery methods)
• On the returns note, fill in the return code for the garment you are returning. Include this in the package.
• Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
• To ensure the parcel safely reaches us, we recommend that you use our postage labels.
• Send the return through a convenient Posti or Schenker parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
• Note: If returning a Budbee order, you can book your return via the link in the Budbee tracking text.
• We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.
If you are missing the self-adhesive return label, please contact our Customer service.
New return form:
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
HOW TO RETURN
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
All returns via pick-up point/post have a cost of €3 that will be deducted from the total refunded amount. We’ll give you a refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return code for the garment you are returning. Include this in the package.
• Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
• Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Econt parcel shop of your choice.
• If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
• We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.
If you want us to arrange for an Econt courier to pick up your return, visit the website. If you have any issues, please email solun_atina@econt.com. Be sure to include your name, collection address, contact details and preferred date.
If you are missing the self-adhesive return label, please contact our Customer service.
New return form:
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
HOW TO RETURN
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
All returns via pick-up point/post have a cost of €3 that will be deducted from the total refunded amount. We’ll give you a refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return code for the garment you are returning. Include this in the package.
• Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
• You can easily return at a DPD Parcel Shop. You can also easily arrange for a DPD courier to pick up your return yourself via the DPD return portal.
• If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
• We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.
New return form:
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
HOW TO RETURN
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
All returns via pick-up point/post have a cost of €3 that will be deducted from the total refunded amount. We’ll give you a refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return code for the garment you are returning. Include this in the package.
• Re-using the original packaging and tape the parcel securely.
• If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
• We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.
Return With An Post
To return your parcel, please visit the Anpost website to receive a free returns label. You can drop your parcel off at your local post office or arrange a courier collection.
Drop off
Once you have booked your drop off return you will receive an email from AnPost with the free returns label. You can print this at home or at an An-post store by showing the cashier the barcode in your email.
Courier Collection
Once you have booked your home collection on your chosen date, the courier collecting the parcel will bring a free returns label with them. Collections can be booked up to 2 working days in advance.
Return With DPD
To return with DPD, please attach the label from inside your parcel and visit your nearest DPD Pickup Point.
New return form:
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
HOW TO RETURN
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
All returns via pick-up point/post have a cost of €3 that will be deducted from the total refunded amount. We’ll give you a refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return code for the garment you are returning. Include this in the package.
• Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
• To ensure the parcel safely reaches us, we recommend that you use our postage labels.
• Send the return through your preferred return option (choose below) and, if offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
• We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.
Return options:
Return with courier pick-up:
You can easily arrange for a courier to pick up your parcel via Post Italiane. Call the toll free number: 803160. Please use the self-adhesive return label included in your parcel.
If you are missing the self-adhesive return label please contact our Customer service.
Return at a Post Italiane parcel shop:
Attach the self-adhesive return label and take the parcel to a convenient Poste Italiane postal office or Punto Poste of your choice.
New return form:
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
HOW TO RETURN
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
All returns via pick-up point/post have a cost of €3 that will be deducted from the total refunded amount. We’ll give you a refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return code for the garment you are returning. Include this in the package.
• Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
• To ensure the parcel safely reaches us, we recommend that you use our postage labels.
• Send the return through a convenient DPD parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
• We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.
If you are missing the self-adhesive return label, please contact our Customer service.
New return form:
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
HOW TO RETURN
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
All returns via pick-up point/post have a cost of €3 that will be deducted from the total refunded amount. We’ll give you a refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return code for the garment you are returning. Include this in the package.
• Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
• To ensure the parcel safely reaches us, we recommend that you use our postage labels.
• Send the return through a convenient DPD parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
• We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.
If you are missing the self-adhesive return label, please contact our Customer service.
New return form:
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
HOW TO RETURN
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
All returns via pick-up point/post have a cost of €3 that will be deducted from the total refunded amount. We’ll give you a refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return code for the garment you are returning. Include this in the package.
• Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
• To ensure the parcel safely reaches us, we recommend that you use our postage labels.
• Send the return through a convenient DPD parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
• We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.
If you need a new return label, this can be easily requested via the DPD return portal. Please click on 'Bring to pick up shop' to find Luxemburg in the country overview.
New return form:
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
HOW TO RETURN
All Monki orders from H&M should be returned to H&M online following the instructions in your parcel. This means that it's not possible to return a Monki order from H&M in either Monki or H&M stores or to Monki online.
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return, by mail or in store.
You can now return either by mail or in store. This means that items bought online can now be returned in stores as well, just bring your delivery note and our store staff will help you out!
However, returns via pick-up point/post have a cost of €3 that will be deducted from the total refunded amount.
We’ll give you a refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
How to return:
• On the returns note, fill in the return code for the garment you are returning. Include this in the package.
• Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
• To ensure that the parcel safely reaches us, we recommend that you use our postage labels.
• Send the return through your preferred return option below and, if offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
• We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.
Return options:
Free returns in store
Bring your delivery note to a convenient store location and our store staff will help you out.
However, returns via pick-up point/post have a cost of €3 that will be deducted from the total refunded amount.
DHL
If your order was delivered via DHL, you can take your return to your nearest DHL service point.
Budbee
If your order was delivered via Budbee, you can also book a pick-up of your return. You will receive an SMS from Budbee with instructions after you have received your goods. The courier will bring a return label.
Budbee box
Attach the self-adhesive address label to your shipment and book a return via the link in the SMS previously sent to you. See more instructions here
If the package is too large, you will be able to book a pick-up of the return at your home.
Cycloon
Was your package delivered by a bicycle courier? Was your package delivered by a bicycle courier? Then you must return using the DHL return label in your order. You can find a DHL service point here.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
HOW TO RETURN
All Monki orders from H&M should be returned to H&M online following the instructions in your parcel. This means that it's not possible to return a Monki order from H&M in either Monki or H&M stores or to Monki online.
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
All returns via pick-up point/post have a cost of 30 NOK that will be deducted from the total refunded amount. We’ll give you a refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return code for the garment you are returning. Include this in the package.
• Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
• To ensure the parcel safely reaches us, we recommend that you use our postage labels.
• Send the return through a convenient Posten parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
• We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.
Return with Instabox
If returning with Instabox, book your return here or click the link in Instabox tracking link.
If you are missing the self-adhesive return label, please contact our Customer service.
New return form:
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
HOW TO RETURN
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
All returns via pick-up point/post have a cost of €3 that will be deducted from the total refunded amount. We’ll give you a refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return code for the garment you are returning. Include this in the package.
• Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
• To ensure the parcel safely reaches us, we recommend that you use our postage labels.
• Take the parcel to a convenient DPD parcel shop of your choice.
• If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
• We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.
New return form:
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
HOW TO RETURN
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
All returns via pick-up point/post have a cost of €3 that will be deducted from the total refunded amount. We’ll give you a refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return - Portugal:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest DPD parcel shop.
3. DPD will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
How to return Azores/Madeira
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest UPS parcel shop.
3. UPS will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
UPS drop off
Visit UPS.com to book your free return then take your parcel to your nearest UPS Access Point. UPS will provide you with a drop-off receipt where you can track the parcel's progress.
UPS home collection
Arrange for UPS to pick up your return by clicking here and you will receive a label to print at home. Await your Return Confirmation email, which we will send when we have processed your return.
If you are missing the self-adhesive return label please contact our Customer service.
New return form:
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
HOW TO RETURN
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
All returns via pick-up point/post have a cost of €3 that will be deducted from the total refunded amount. We’ll give you a refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• To register your return, go to Econt return portal and and enter your parcel number from the shipping confirmation and your phone number.
• Follow the instructions to get your return form or return instruction.
• Re-using the original packaging, tape the parcel securely and attach the pre-paid label generated from the Econt return portal.
• Attach the return label, which you can print out from the Econt return portal, and take the parcel to a convenient Econt parcel shop of your choice.
• If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
• We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.
If you want us to arrange for an Econt courier to pick up your return, arrange a collection online with Econt here. After entering your details you'll receive a confirmation of the collection date and time slot. Alternatively, you can arrange by phone on: 0734 553 303 or 0219959.
New return form:
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
HOW TO RETURN
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
All returns via pick-up point/post have a cost of €3 that will be deducted from the total refunded amount. We’ll give you a refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return code for the garment you are returning. Include this in the package.
• Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
• To ensure the parcel safely reaches us, we recommend that you use our postage labels.
• Take the parcel to a convenient DPD parcel shop of your choice.
• If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
• We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.
New return form:
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
HOW TO RETURN
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
All returns via pick-up point/post have a cost of €3 that will be deducted from the total refunded amount. We’ll give you a refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return code for the garment you are returning. Include this in the package.
• Re-using the original packaging, tape the parcel securely. The DPD courier will bring a pre-paid label to put on the parcel.
• You can easily arrange for a DPD courier to pick up your return yourself via the DPD return portal. When clicking on the link you will be redirected to right page immediately, and you just need to enter your order reference number and select the date for the pick-up• If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
• We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.
New return form:
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
HOW TO RETURN
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
All returns via pick-up point/post have a cost of €3 that will be deducted from the total refunded amount. We’ll give you a refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip. You can now return all items either by mail or in store.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
How to return via SEUR parcel shop:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Select your preferred way of returning the parcel:
Pick Up Location
- Attach your pre-paid label to the parcel and drop off at a SEUR
parcel shop of your choice.
- If you need a new return label, this can be easily requested via the DPD/SEUR return portal.
- SEUR will provide you with a drop-off receipt to track your parcel's progress.
Home Pick up
- You can easily arrange for a DPD courier to pick up your return via the same DPD/SEUR return portal
- The courier will bring the label with them and provide a receipt when the parcel has been collected.
- Await your Return Confirmation email, which we will send when we have processed your return.
- We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.
- Please note, it can take up to 14 days to receive and complete your return. Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form:
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
HOW TO RETURN
All Monki orders from H&M should be returned to H&M online following the instructions in your parcel. This means that it's not possible to return a Monki order from H&M in either Monki or H&M stores or to Monki online.
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return, by mail or in store.
You can now return either by mail or in store. This means that items bought online can now be returned in stores as well, just bring your delivery note and our store staff will help you out!
However, returns via pick-up point/post have a cost of £3 that will be deducted from the total refunded amount.
We’ll give you a refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
How to return:
Returns in store
Bring your delivery note to a convenient store location and our store staff will help you out.
Log in to our returns portal with your order number (found on your order confirmation) and postcode, and let us know what you want to return and why. You can return more than one order or parcel at once, as long as you include all relevant return notes in the parcel.
Note: You don't need to fill out the paper return form but please include it in your parcel. If you are returning a faulty item or incorrect item, please fill out and include the return form on the delivery note instead.
Once your return is registered in the portal, select one of the below options to make your return.
When we have processed the return you will receive a confirmation email. You can expect this within two weeks of sending your return back to us. Be sure to keep hold of your receipt in the meantime!
Need a new return form? You can print one here.
Return Options for England, Wales & Scotland
Standard Delivery – please use any of the following options:
Royal Mail drop off/Home Collection
Register your return in the Royal Mail return portal. An email will be sent to you which includes two free labelling options. If you arrange a home collection you do not need to print a label:
1. A QR code - show the code on your mobile phone, and a label will then be printed for you in the Post Office.
2. A PDF label - print the label at home and fix it to your parcel.
Visit your nearest Post Office to drop off your parcel. Royal Mail will provide you with a postage receipt where you can track the parcel’s progress.
Evri drop off
Take your parcel to your nearest Evri parcel shop. Evri will provide you with a drop-off receipt where you can track the parcel's progress.
Evri home collection
Arrange for Evri to pick up your return by clicking here. Evri will collect from your chosen address and provide you with a collection receipt. With this you can track the parcel's progress.
Need a new Evri Return Label? Click here to generate another. You'll need your order number and delivery address.
Return Options for Northern Ireland
UPS drop off
Take your parcel to your nearest UPS Access Point. UPS will provide you with a drop-off receipt where you can track the parcel's progress.
UPS home collection
Arrange for UPS to pick up your return by clicking here. Await your Return Confirmation email, which we will send when we have processed your return.
When will you receive my return?
Please note, it can take up to 14 days to receive and complete your return. If it's been longer than this, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.