DELIVERY
Where does Monki deliver?
Items ordered in Germany can only be delivered to persons 18 years or older, with an address in Germany. We do not ship to the overseas territories (Island Helgoland and area of Busingen).
What delivery options do I have?
You can choose between Standard Home Delivery, Standard Pick-up Location, Express Home Delivery and Express Pick-up Location:
StandardHome Delivery (€5/Free over €80, 2-3 working days):
We will deliver your purchase within 2-3 working days after receiving your order confirmation. Standard Home Delivery is free for orders over €80. During high season and Sale, delivery might take a little longer.
Standard Pick-up Location (€3/Free over €80, 2-3 working days):
We will deliver your purchase within 2-3 working days after receiving your order confirmation.Standard delivery is free for orders over €80. During high season and Sale, delivery might take a little longer.
Express Home Delivery (€10, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 2:30 pm Monday to Friday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.
Express Pick-up Location (€10, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 2:30 pm Monday to Friday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.
What delivery locations can I choose?
We offer you the following delivery options:
Delivery to your home address:
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout and make sure that your home address is ticked as delivery address.
Delivery to an alternative address:
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout, untick your home address as delivery address and select or enter an alternative address.
Delivery to a Parcel Shop:
Select Standard Pick-up Location or Express Pick-up Location as delivery option in the checkout and search for a convenient Parcel Shop by entering a postcode. If you nominate someone else to pick up the parcel on your behalf, they must bring your ID and the Pick-up code as well as their own ID.
What are the costs for delivery when shopping online?
Standard Home Delivery: €5 and free for orders over €80.
Standard Pick-up Location: €3 and free for orders over €80.
Express Home Delivery: €10.
Express Pick-up Location: €10.
How can I track my parcel?
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.
You will also be able to track your order under ‘Orders’ when you log in at My Account.
Undeliverable parcels
If unable to deliver a package according to your chosen delivery option it will automatically be returned to Monki.
DELIVERY RESTRICTIONS – DANGEROUS GOODS
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans.
Right now we cannot deliver to Northern Ireland, Isle of Wight, Isle of Man, Shetland Islands, Orkney Islands, Scilly Islands and Scottish Isles.
Read about our Delivery methods