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    Alternative dispute resolution

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call 0800 6648194 (free of charge within Germany). German speaking customer service.

    Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V.
    Straßburger Str. 8
    Kehl, 77694
    GERMANY

    https://www.verbraucher-schlichter.de

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    Austria

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call 0800-700078 (free of charge from within Austria). English speaking customer service.

    Schlichtung für Verbrauchergeschäfte
    Mariahilfer Straße 103, Stiege 1, Top 18
    Wien, 1060
    AUSTRIA

    http://www.verbraucherschlichtung.at
    http://www.ombudsmann.at

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    Belgium

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call +44 (0) 343 487 8781. International call charges apply and mobile phone prices may vary. English speaking customer service.

    Service de Médiation pour le Consommateur 
    North Gate II, Boulevard du Roi Albert II, 8 
    Bruxelles, 1000 
    BELGIUM

    http://www.mediationconsommateur.be

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    Bulgaria

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call +44 (0) 343 487 8781. International call charges apply and mobile phone prices may vary. English speaking customer service.

    Обща помирителна комисия към Комисия за
    защита на потребителите със седалище град София*
    пл. Славейков 4 А
    София, 1000
    Bulgaria

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    Croatia

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call +44 (0) 343 487 8781. International call charges apply and mobile phone prices may vary. English speaking customer service.

    Centar za mirenje Hrvatske obrtničke komore
    Ilica 49/II
    Zagreb, 10000
    Croatia

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    Cyprus

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call +44 (0) 343 487 8781. International call charges apply and mobile phone prices may vary. English speaking customer service.

    Consumer Protection Service 
    Andrea Araouzou 6
    Nicosia,1421
    Cyprus

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    Czech Republic

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call +44 (0) 343 487 8781. International call charges apply and mobile phone prices may vary. English speaking customer service.

    Ceská obchodní inspekce 
    Stepanska 15 
    Praha, 12000 
    CZECH REPUBLIC

    http://www.coi.cz

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    Denmark

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call 78775355. Landline call charges apply and mobile phone prices may vary. English speaking customer service.

    Konkurrence- og Forbrugerstyrelsen
    Carl Jacobsens Vej 35 
    Valby, 2500  
    DENMARK

    http://www.forbrug.dk

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    Estonia

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call +44 (0) 343 487 8781. International call charges apply and mobile phone prices may vary. English speaking customer service.

    Tarbijavaidluste Komisjon*
    Rahukohtu 2
    Tallinn, 10130
    Estland

    http://www.tarbijakaitseamet.ee

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    Finland

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call + 358 (0) 9 3158 1614. Landline call charges apply and mobile phone prices may vary. English speaking customer service.

    Kuluttajariitalautakunta
    Hämeentie 3, PL 306 
    Helsinki, 00531 
    FINLAND

    http://www.kuluttajariita.fi

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    France

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call +44 (0) 343 487 8781. International call charges apply and mobile phone prices may vary. English speaking customer service.

    Médiateur du commerce coopératif et associé
    77, rue de Lourmel 
    Paris, 75015 
    FRANCE

    http://www.mcca-mediation.fr

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    Germany

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call 0800 6648194 (free of charge within Germany). German speaking customer service.

    Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V.
    Straßburger Str. 8
    Kehl, 77694
    GERMANY

    https://www.verbraucher-schlichter.de

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    Greece

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call +44 (0) 343 487 8781. International call charges apply and mobile phone prices may vary. English speaking customer service.

    Hellenic Consumers' Ombudsman
    Leoforos Alexandras 144
    Athens, 11471
    Greece

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    Hungary

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call +44 (0) 343 487 8781. International call charges apply and mobile phone prices may vary. English speaking customer service.

    Budapesti Békélteto Testület
    Krisztina krt. 99. 
    Budapest, 1016  
    HUNGARY

    http://www.bekeltet.hu/

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    Ireland

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call +44 (0) 343 487 8781. International call charges apply and mobile phone prices may vary. English speaking customer service.

    Dublin District Small Claims Office (or the local District Court Office in the area where you live), 1st Floor
    Áras Uí Dhálaigh, Inns Quay
    Dublin 7, D07 N972
    IRELAND

    http://www.courts.ie/courts.ie/Library3.nsf/PageCurrentWebLookUpTopNav/Small%20Claims%20Procedure

    Italy

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call +44 (0) 343 487 8781. International call charges apply and mobile phone prices may vary. English speaking customer service.

    Camera Arbitrale di Milano
    Via Meravigli 7
    Milano, 20123
    ITALY

    http://www.risolvionline.com    

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    Latvia

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call +44 (0) 343 487 8781. International call charges apply and mobile phone prices may vary. English speaking customer service.

    Patērētāju tiesību aizsardzības centrs
    (Patērētāju strīdu risināšanas komisija)*
    Brivibas iela 55
    Rīga, LV-1010 

    http://www.ptac.gov.lv

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    Lithuania

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call +44 (0) 343 487 8781. International call charges apply and mobile phone prices may vary. English speaking customer service.

    Patērētāju tiesību aizsardzības centrs
    (Patērētāju strīdu risināšanas komisija)*
    Brivibas iela 55
    Rīga, LV-1010 

    http://www.ptac.gov.lv

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    Luxembourg

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call +44 (0) 343 487 8781. International call charges apply and mobile phone prices may vary. English speaking customer service.

    Service national du Médiateur de la consommation*
    6, rue du Palais de Justice
    Luxembourg, 1841
    Luxembourg

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    Netherlands

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call 0900-2021862. Calls cost 0,075 € per call. English speaking customer service.

    Stichting Geschillencommissies voor Consumentenzaken* 
    Bordewijklaan 46 
    Den Haag, 2591RX 
    NETHERLANDS

    http://degeschillencommissie.nl

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    Norway

    ALTERNATIVE DISPUTE RESOLUTION (ADR)

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call 239 66922. Landline call charges apply and mobile phone prices may vary. English speaking customer service.

    Forbrukerrådet
    Postboks 463 Sentrum
    0105 Oslo

    http://www.forbrukerradet.no/

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    Poland

    Unfortunately, Alternative dispute resolution is currently not available in Poland.

    Portugal

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call +44 (0) 343 487 8781. International call charges apply and mobile phone prices may vary. English speaking customer service.

    Centro Nacional de Informação e Arbitragem de Conflitos de Consumo* 
    Faculdade de Direito da Universidade Nova de Lisboa - Campus de Campolide 
    Lisboa, 1099032 
    PORTUGAL

    http://www.arbitragemdeconsumo.org

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    Romania

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call +44 (0) 343 487 8781. International call charges apply and mobile phone prices may vary. English speaking customer service.

    Autoritatea Națională pentru Protecția Consumatorilor
    Bulevardul Aviatorilor nr. 72, sector 1,
    Bucureşti, 011865,
    România

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    Slovakia

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call +44 (0) 343 487 8781. International call charges apply and mobile phone prices may vary. English speaking customer service.

    Spolocnost ochrany spotrebitelov (S.O.S) Poprad 
    Bajkalská 2335/3 
    Poprad, 05801
    SLOVAKIA

    http://www.sospotrebitelov.sk

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    Slovenia

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call +44 (0) 343 487 8781. International call charges apply and mobile phone prices may vary. English speaking customer service.

    Evropski center za reševanje sporov
    Tomsiceva ulica 6
    Ljubljana, 1000 
    SLOVENIA

    http://www.ecdr.si

    Spain

    Unfortunately, Alternative dispute resolution is currently not available in Spain.

    Sweden

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call 0771-404049. Landline call charges apply and mobile phone prices may vary. English speaking customer service.

    Allmänna reklamationsnämnden
    Box 174 
    Stockholm, 10123 
    SWEDEN

    http://www.arn.se

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    United Kingdom

    ALTERNATIVE DISPUTE RESOLUTION (ADR) 

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Consumer Arbitration*
    12 – 14 Walker Avenue
    Stratford Office Village, Wolverton Mill
    Milton Keynes, MK12 5TW

    www.consumerarbitration.co.uk

    *Consumer Arbitration is approved by the CTSI to provide dispute resolution services and an independent view of your complaint under the Alternative Dispute Resolution (ADR) for Consumer Disputes (Competent Authorities and Information) Regulations 2015. 

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715