FAQ

We don’t want to keep you guessing!
You can view the status of your order and track it under ‘My orders’ in the ‘My Account’ section in your Monki profile.

The discount code is to be added in your shopping bag before proceeding to checkout.

Click on “Got a discount code?” located just above your order value. Then type in the code and click ”Add” to update the total amount of your order.

Remember that you can’t combine the code with other discounts.
Also, please note that the code is case sensitive.
For example, if your discount code is ”DISCOUNT”, the code will not work if you type in ”discount” instead.

Want to remove the code for some reason? Simply press “Remove”.

Your order will normally leave our warehouse on the working day after you place your order – or earlier.
To see how many working days the delivery process will take in your location, check out our Payment & delivery  page.

Besides Standard delivery, we also offer Express delivery in some of our locations (1-2 working days) for an additional cost.

During high season and Sale, delivery might take a little longer, so please remember to order as early as you can. 

If you’re having trouble logging into your account, don’t worry!
You can re-set your password by clicking the ‘Forgot password?’ link when you are signing in.

If this doesn’t work, please Contact us. We are happy to help!

Placing an item into your shopping bag doesn't reserve the item.
In fact, the item could sell out if other customers place orders of the same product before you check out.
If this happens, we will notify you by email that we are unable to ship the item that you have ordered. And of course, you won't be charged for it. 

Yes! And even more actually – with our online exclusives!

At monki.com we keep similar stock as our stores.
If you are unable to find an item at this time, please check back soon as we continuously strive to re-stock.

Once your order has been placed, it is not possible to amend/add any items included in the order or change the recipient details or delivery address. However it may be possible to cancel the order, if you call our customer service team within one hour of making the purchase.

Yes, we offer returns!

All returns via collection point/post will incur a charge of €3, which will be deducted from the total amount refunded. The refund will be made in the same way as the payment.

We ask that items are returned clean, unworn and have all their tags on.

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Read all details on our return & refund page.

We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from Monki within that time, please contact Monki customer services.

For any questions relating to your refund, please contact Klarna directly.

All refund information will come directly to you from Klarna.

Paid with 'Pay Now' –You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually must faster than this.

Paid with 'Pay Later' –You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance

Paid with 'Slice It' – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due   

For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

We ask that you make sure this label is attached to the parcel when you’re returning these items. This makes sure our carrier knows they are transporting flammable substances. If you’re using your original packaging, the label is already attached. Please take extra care when packing the items, making sure the items are safe and secure.

Please remove the label if you’re not returning any flammable goods from your order.

Items bought online cannot be refunded or exchanged in any of our stores.

Not at the moment. If you need a different size or colour, please return the items and place a new order.

Indeed we do!
Check out our Size guide.

We’ve also put together a Monki fit guide with descriptions and short videos to show you exactly how our three different fits looks when you wear them. Learn more here .

We know how important it is for a top, jumper or skirt to fit as it should, so we do try to take time to let you know about its measurements.

When you see the word oversized in our text we are saying the shirt, coat, blouse or other Monki pieces are not fitted and are tailored to look slightly larger.
We love the oversized look and believe it is part of the Monki silhouette. If you are looking for the garment to hug your body a little bit more grab the size down. Want to learn more? Check out our Size guide, or visit our Fit guide to see a short video of how the oversized fit looks when you wear it.

Added bits of information about a garment or accessory can be found in the highlighted "Description" section next to each item. 

Our policy is to not test our make up on animals. So no, it isn’t!

We don’t sell any fur products at all, except faux fur (which is fake).
We also don’t sell merino wool, down or feathers – unless we’re certain they’re cruelty free. Also, we don’t sell angora at all any more.

The absolute majority of our leather products are faux leather (also called fake leather or fleather).
We do have a strict policy for the real leather products that you will find in our assortment, and that is to only use material that is a by-product of the meat industry.
You can always check the “Details” section of each item to see if a product is a faux leather or a real leather product.

We’re happy to hear it!
Check out the Work at Monki section where you’ll find all our vacancies.

Please note that our Customer Service team is unable to accept applications, so make sure that you use the correct email address stated for each vacancy. Good luck! 

It is always flattering to hear from a #monkistyle fan!
As far as blogger queries go if you’re interested to write about us and need more information, please send along your details (links to your blog/site) and we will have a good long look!

You can also have a look at the Affiliate section.

We maintain our website to be very responsive for smartphones, so using your phone to browse and shop on monki.com has never been easier!

Yes! The Monki app is currently available in Sweden. You can browse daily deals, new arrivals, #monkistyle, in-store personalized discounts and much more. Download the Monki app at Apple store or Google play.

At this current time, we are happy with the supplies we have and will not be making any changes.
If and when we do decide on change, we´ll be sure to see who can best meet our needs so we can continue to provide our customer´s with the best in Monki fashion.
But it is always nice to be thought of!

Here at Monki we love to see what our fans are wearing and how they 're wearing it! We are a social bunch and encourage you to share your #monkistyle.

We are on Instagram, so log in, upload and add @monki and the hashtags #Monki and #monkistyle to show off your unique personality on our very own monkistyle gallery.

We´ve also got a Facebook page, Youtube channel, Twitter and Pinterest.
So get sharing – we always love seeing you!

We’re always looking for new places where we can offer fans and customers the Monki experience.
We tell all our secrets on social media & in our newsletter first, so follow us on Instagram, Facebook or Twitter to get the latest news.
Or sign up for our newsletter.

You’ll find the phone number, opening hours and address for each store in our store locator.