PROLONGED RETURNS
Purchases done between 14/11-14/12 can be returned until 31/1
RETURN AND GET A REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
Please note, order processing and returns may take longer than usual right now. We’re working as fast as we can to get everything ready for you, and we will let you know by email when it’s on the way. Thank you for your patience during this difficult time.
All returns via pick-up point/post have a cost of 4 CHF that will be deducted from the total refunded amount. We’ll give you a refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
1. On the returns note, fill in the return code for the item you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
3. Return the parcel through your preferred option (choose below). Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.
Drop off:
Drop off your parcel at your local Post office or MyPost24 point. Find your nearest location here.
Home collect:
If you are registered with Swiss Post, you can book a home collection online here or via the Post-App. After entering your credentials, you can choose desired date for pick up. Returns are collected between 07:30 to 17:00 CET on your chosen date.
Returns with UPS – Express orders
Visit UPS.com to register your free return, print a new return label, and schedule a pickup.
UPS pickup
Visit UPS.com to register for a free collection of your return shipment and then take your package to the nearest UPS Access Point. UPS will issue you a collection receipt with a tracking number, which you can use to track your package.
UPS home pickup
Click here to arrange for UPS to collect your return shipment and to receive a return label to print out yourself. As soon as we have processed your return, you will receive a confirmation email from us.
If you are missing the self-adhesive return label, please contact our Customer service.
New return form:
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here (English version) or here (German version).